Technical Troubleshooting & Tips
Below some helpful tips for troubleshooting the NeuroBall™ Device, Neurofenix App & Tablet Device
NeuroBall Device
Movement Calibration Screens Explained
Positioning the NeuroBall in warm up screen
Skipping recalibration
It’s important to perform the calibration at least once per session. If the calibration doesn’t match your preferences, you may want to recalibrate. However, if you wish to skip the calibration process, simply tap on the “Skip” button.
"NeuroBall connected" and battery levels
Putting your hand in the NeuroBall
Please refer to the video section for instructions on how to put your hand inside of the NeuroBall.
Changing straps
To change straps for either right or left hand, simply follow the instructions provided in the user manual.
Putting on straps
Please refer to the video section for more instructions on how to put on the NeuroBall.
Replacing long wrist strap
Please refer to image instruction:
Neurofenix App and Tablet
Enabling Location Permissions
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Click on the settings icon.
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Scroll down to Privacy.
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Click on Permission Manager.
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Select Location.
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Scroll down to the Neurofenix app and click on it.
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Click “Allow only while using this app”.
Hard Exiting the App
To solve many of technical issues, it is recommended to “hard exit” the app before starting a new session.
Step 1:
Swipe up gently on the bottom of the tablet to reveal a grey bar with three symbols (triangle, circle, and rectangle).
Step 2:
Tap on the rectangle to see all background app
Step 3:
Tap “Clear all” to close them and increase processing speed without losing any data.
Turning on location when Neuroball does not appear
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Swipe up from bottom of tablet.
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Click square symbol
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Swipe app up to remove running app
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Touch top of screen and drag down settings
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Click location
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Swipe screen up
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Select Neurofenix App
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Choose a game of your choice and press Start
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Press Skip then Next
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Pairing up with the Neuroball screen will appear
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Click connect button